HighFlyer Casino Cookies Policy

At HighFlyer Casino, we believe in being fully transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them, why we use them, and what choices you have regarding their use. By continuing to use our platform at m.HighFlyer Casino.com, you agree to our use of cookies in accordance with this policy. We encourage you to read this document carefully so you understand how we collect and process data through cookies when you visit or use our services.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at HighFlyer, we use cookies to help our site function properly, to remember your preferences, and to give you a better, more personalised experience. Cookies cannot run programs or deliver viruses to your device. They are uniquely assigned to you and can only be read by the web server in the domain that issued the cookie to you.

In addition to cookies, we may also use similar tracking technologies such as web beacons, pixel tags, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Types of Cookies We Use

Our HighFlyer Casino platform uses several categories of cookies, each serving a distinct purpose. Below we outline the types of cookies you may encounter when using our services:

Strictly Necessary Cookies

These cookies are essential for the operation of our website. Without them, core features like logging into your account via the HighFlyer Casino login page, navigating between sections, and accessing secure areas would not function. We do not require your consent to use these cookies, as they are strictly necessary for us to deliver the services you have requested.

• Session management and authentication cookies
• Security and fraud prevention cookies
• Load balancing and server performance cookies
• Cookies that remember your cookie consent preferences

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our site — which pages are visited most frequently, how users navigate through our HighFlyer Casino app and mobile platform, and where errors occur. This information helps us continually improve the quality and reliability of our services. All data collected by these cookies is aggregated and anonymised.

• Page visit frequency and session duration data
• Error reporting and site performance metrics
• Traffic source and navigation path tracking

Functionality Cookies

At HighFlyer, we use functionality cookies to remember choices you make and to provide enhanced, more personalised features. For example, these cookies may remember your preferred language, your login status, or settings you have selected within our platform. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.

• Language and region preference cookies
• Login status and account preference cookies
• Display and interface customisation settings

Targeting and Marketing Cookies

Our HighFlyer Casino uses targeting cookies to deliver content and promotions that are more relevant to you. These cookies may be used to track visitors across websites and to build a profile of your interests, which allows us to show you more personalised advertising. They may also be used to limit the number of times you see a promotion — such as our welcome bonuses, Bonus Bucks reload offers, and promo code campaigns — and to measure the effectiveness of our marketing activities.

• Advertising network cookies from third-party partners
• Promotional tracking cookies (for promo codes and bonus campaigns)
• Retargeting cookies used across partner networks
• Social media integration and sharing cookies

Third-Party Cookies

We work with carefully selected third-party service providers, and some cookies on our site are set by these partners. At HighFlyer Casino, we use third-party cookies for analytics, advertising, and fraud prevention purposes. These third parties have their own privacy and cookie policies, which we recommend you review. We do not control the placement or use of third-party cookies, but we ensure that all our partners meet appropriate data protection standards.

Third-party cookies may be set by providers including, but not limited to, analytics platforms, payment processors, game suppliers, and compliance partners involved in our AGCO and Alderney Gambling Control Commission licensing obligations.

Cookies and Your HighFlyer Account

When you access the HighFlyer Casino login page or use the HighFlyer Casino app, certain cookies are necessary to keep your session secure and active. These cookies verify your identity, protect against unauthorised access, and help us detect unusual activity that may indicate fraud or a breach of our terms and conditions. We are required under our licensing obligations — both with the AGCO (Alcohol and Gaming Commission of Ontario) and the Alderney Gambling Control Commission — to maintain secure, traceable session data.

For players in Ontario, Canada, our use of cookies also supports our compliance with iGaming Ontario (iGO) standards, including responsible gambling features such as BetGuard self-exclusion integration and BetBlocker support. Our HighFlyer Casino Ontario platform is designed to be fully transparent with players regarding data use.

How Long Do Cookies Last?

Cookies may be either "session cookies" or "persistent cookies." Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. At HighFlyer, we use both types depending on the purpose:

• Session cookies: Active only while your browser is open; deleted upon closing
• Persistent cookies: Remain for a defined period (typically between 30 days and 2 years) to remember your preferences and support analytics

Managing and Controlling Cookies

You have the right to decide whether to accept or decline cookies. When you first visit our HighFlyer Casino platform, you will be presented with a cookie consent banner where you can make your choices. You can adjust your preferences at any time through your browser settings or our cookie management tool.

Please be aware that if you choose to disable certain categories of cookies — particularly strictly necessary or functionality cookies — some parts of our site, including the HighFlyer login process and game access, may not work as intended. We are not responsible for reduced functionality resulting from cookie restrictions you have applied.

Most web browsers allow you to manage your cookie settings through the browser's tools or preferences menu. For more information on how to manage cookies in your specific browser, please refer to your browser's help documentation. You may also visit www.allaboutcookies.org for independent guidance.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business operations. Our HighFlyer Casino team will post any updates to this page, and where appropriate, we will notify you by email or via an on-site notification. We recommend checking this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookies Policy or about how we handle your data at HighFlyer Casino, please do not hesitate to get in touch. We are available 24/7 via live chat on our platform or by email at info@HighFlyer Casino.com. For verification-related enquiries, you may also contact us at accounts@HighFlyer Casino.com. We are committed to addressing your concerns promptly and transparently.

This policy is issued by Ellipse Entertainment Limited, registered at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands — the operator of HighFlyer Casino at m.HighFlyer Casino.com.