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Responsible Gaming at HighFlyer Casino

At HighFlyer Casino, we believe that gambling should always be an entertaining and enjoyable experience. We are fully committed to promoting responsible gaming practices and providing our players with the tools, resources, and support they need to stay in control. As a licensed operator under the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), as well as the Alderney Gambling Control Commission (licence no. 145 C1), we take our duty of care seriously — and that commitment is reflected in every aspect of how we operate.

Our Commitment to Safer Gambling

Here at HighFlyer Casino, we understand that for a small number of players, gambling can become problematic. We do not take this lightly. Our responsible gaming framework is designed to help every player make informed decisions, set healthy limits, and reach out for help whenever needed. We have integrated tools and partnerships with leading organizations specifically to support players in Ontario and beyond.

We are certified by iTech Labs and hold an RG Check certification, which confirms that our responsible gambling practices meet industry standards. We also work with BetBlocker and BetGuard — the official iGaming Ontario self-exclusion solution — to give players meaningful options for managing their gambling activity. Whether you are a casual player or someone who has noticed changes in your habits, we encourage you to use our responsible gaming tools at any time.

Know the Signs of Problem Gambling

At High Flyer Casino, we want you to recognize when gambling stops being fun. Problem gambling can affect anyone, and early awareness is key. We encourage all our players to ask themselves the following questions honestly:

  • Do you spend more money on gambling than you can comfortably afford?
  • Do you find yourself chasing losses, hoping to win back what you have spent?
  • Has gambling begun to affect your relationships, work, or mental health?
  • Do you feel anxious, irritable, or restless when you try to stop gambling?
  • Are you hiding your gambling activity from friends or family?
  • Do you borrow money or sell possessions to fund your gambling?

If you answered yes to any of the above, we strongly encourage you to use the self-management tools available at HighFlyer Casino or to reach out to a professional support service immediately.

Responsible Gaming Tools We Provide

As part of our commitment to player safety, we at High Flyer Casino offer a range of tools that you can access directly through your account. These tools are free to use and can be activated at any time.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period, while reducing a limit is applied at once.

Session Time Limits

At HighFlyer Casino, we give you the ability to set limits on how long each gaming session lasts. When your session time is reached, you will be notified and the session will end automatically.

Reality Checks

We provide periodic on-screen reminders during gameplay to help you stay aware of how long you have been playing and how much you have spent. These reality checks are an important part of maintaining healthy gaming habits.

Self-Exclusion

If you feel that you need a break from gambling, we make it easy to self-exclude. Through our High Flyer Casino platform, you can request a temporary or permanent self-exclusion at any time. We also participate in the BetGuard self-exclusion programme through iGaming Ontario, which can exclude you from multiple licensed Ontario platforms simultaneously. To activate self-exclusion, please contact our support team via live chat or email us at info@HighFlyerCasino.com.

Account Cooling-Off Periods

We offer short-term cooling-off periods for players who want a brief break without committing to full self-exclusion. During a cooling-off period, you will not be able to log in, deposit, or wager at HighFlyer Casino.

Account Closure

If you wish to permanently close your account for responsible gaming reasons, we will process your request without delay. We will also ensure that any remaining real-money balance is returned to you in accordance with our withdrawal procedures.

Protecting Vulnerable Players

At High Flyer Casino, we have strict policies to prevent underage gambling and to protect vulnerable individuals. You must be 19 years of age or older and physically located in Ontario to use our services. We perform age verification checks as part of our Know Your Customer (KYC) process, and we reserve the right to request identity documents at any time.

We ask that you never share your account login credentials with others, including minors. If you have children or young people in your household, we recommend using parental control software to restrict access to gambling websites. Tools such as Gamban and NetNanny can help you block access at the device level.

Support Organisations in Ontario

Here at HighFlyer Casino, we want every player to know that professional help is always available. If you or someone you know is struggling with gambling, please reach out to one of the following organisations:

  • ConnexOntario — Free, confidential support 24/7. Call 1-866-531-2600 or text 247247
  • Gamblers Anonymous — Peer support community for people with gambling problems: www.gamblersanonymous.org
  • BetBlocker — Free app to block access to gambling websites: betblocker.org
  • BetGuard (iGO) — Ontario-specific self-exclusion programme for all licensed iGO platforms
  • Problem Gambling Institute of Ontario — Professional resources and treatment referrals: www.problemgambling.ca

Our Responsible Gaming Principles

We at HighFlyer Casino operate under the following core principles to ensure that gambling remains safe and responsible for all our players:

  • We do not market to individuals who have self-excluded or shown signs of problem gambling
  • We do not extend credit or encourage players to gamble beyond their means
  • We train our customer support team to identify and assist at-risk players
  • We never present gambling as a solution to financial difficulties
  • We provide clear and honest information about the odds of winning
  • We ensure bonus terms, including our HighFlyer Casino bonus offers and Bonus Bucks (BBs) promotions, are transparent and fair

Contact Our Responsible Gaming Team

Our support team is available 24 hours a day, 7 days a week. If you have any questions about our responsible gaming tools or need help managing your account, you can reach us via live chat on our platform or by emailing us at info@HighFlyerCasino.com. We are here to help — no question is too small when it comes to your wellbeing.

At High Flyer Casino, we are proud to be a trusted, licensed operator committed to the safety and wellbeing of every player. Gambling should always be fun — and we are here to make sure it stays that way. To get started safely, use the quick HighFlyer Casino sign up process and explore our tools from day one.

Content updated: June 12, 2026