HighFlyer Online Casino Terms and Conditions

Welcome to HighFlyer Online Casino. These Terms and Conditions govern your access to and use of our platform at m.HighFlyer Casino.com. By registering an account or using our services, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.

1. About Us

At High Flyer Casino, we are operated by Ellipse Entertainment Limited, registered at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. Our platform is licensed and regulated by the Alderney Gambling Control Commission under licence number 145 C1, and we hold a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act 1992. We also operate in agreement with iGaming Ontario (iGO). At HighFlyer Casino, we are committed to providing a safe, fair, and responsible gaming environment for all players.

2. Eligibility and Account Registration

Our services are available exclusively to persons physically located in Ontario, Canada. To register and play at HighFlyer Online Casino, you must meet the following requirements:

• You must be at least 19 years of age
• You must be physically located in Ontario at the time of play
• You must provide accurate, truthful, and complete registration information
• You may hold only one account — duplicate accounts are strictly prohibited
• You must not be self-excluded or otherwise restricted from gambling

We reserve the right to verify your identity at any time and to suspend or close your account if we determine that any information provided is false or misleading. Verification documents should be sent to accounts@HighFlyer Casino.com. If your account remains inactive for three or more months, any bonus funds with unmet conditions may be reversed.

3. Deposits and Withdrawals

3.1 Deposits

At High Flyer, we process all transactions in Canadian Dollars (CAD). Our minimum deposit amount is CAD $20 for both initial and all subsequent deposits. We accept the following payment methods:

• Visa
• Mastercard
• Interac
• Skrill

We allow a maximum of five cards per account. All payment methods must be registered in the name of the account holder only. We reserve the right to refuse company credit cards or any payment method that does not match your verified account details.

3.2 Withdrawals

Our minimum withdrawal amount is CAD $20. At HighFlyer Casino, we process withdrawal requests to the most dominant deposit method used during the last 30 days. Withdrawals are processed within up to one business day once confirmed. Please note that while a withdrawal is in a pending state, it may be reversed. All withdrawals are subject to KYC (Know Your Customer) verification, and we may request identity documentation before approving any payout. Final processing times may also depend on your chosen payment provider.

4. Bonuses and Promotions

Here at HighFlyer Online Casino, we offer a range of promotional offers including BB Reload bonuses, Bonus Spins, and chat tournaments. Our bonus currency is referred to as Bonus Bucks (BBs), with a maximum balance of 20,000,000 BBs per account. The following wagering conditions apply to our promotions:

• BB Reload bonuses carry a 1x playthrough requirement on the deposit amount only
• Bonus Spins winnings carry a 1x playthrough requirement on the spins value
• Chat tournament winnings carry no wagering requirements
• Instant games (Crash, Plinko, etc.) do NOT contribute to wagering requirements
• Generally, one promotion is available per customer at any given time

We reserve the right to modify, suspend, or withdraw any promotion at our discretion. Abuse of our bonus system may result in account suspension and forfeiture of winnings. For specific bonus codes or promotional offers, please visit our promotions page or contact our support team directly.

5. Games and Platform

Our HighFlyer Casino platform is available on desktop and mobile via m.HighFlyer Casino.com, with 24/7 access. We offer a curated selection of approximately 80 slots alongside instant games such as Crash and Plinko, live casino games, roulette, blackjack, video poker, and more. Our platform is mobile-first by design, ensuring a smooth experience across all devices.

We use certified Random Number Generator (RNG) technology to ensure fair outcomes across all eligible games. Our games are independently tested and certified by iTech Labs. We make no guarantee of winnings, and all outcomes are determined by chance.

6. Responsible Gaming

At High Flyer Casino, responsible gambling is at the core of everything we do. We are committed to providing tools and resources to help you stay in control of your gaming activity. We offer the following responsible gaming features:

• Deposit limits and session limits available upon request
• Self-exclusion via BetGuard (iGO self-exclusion programme)
• Access to BetBlocker for independent blocking tools
• ConnexOntario helpline: call 1-866-531-2600 or text 247247

If you believe you or someone you know may have a gambling problem, we urge you to reach out to ConnexOntario or use our on-platform responsible gaming tools. We take our duty of care seriously and comply fully with AGCO guidelines on player protection.

7. Customer Support

Our HighFlyer Casino support team is available 24 hours a day, 7 days a week. We provide assistance via the following channels:

• Live chat: available directly on our website and mobile platform
• General enquiries: info@HighFlyer Casino.com
• Verification documents: accounts@HighFlyer Casino.com

We strive to resolve all queries promptly and professionally. Following each live chat session, we may invite you to complete a Customer Satisfaction Survey to help us improve our service standards.

8. Intellectual Property

All content on our High Flyer Casino platform — including software, graphics, logos, and game content — is the property of Ellipse Entertainment Limited or its licensors. You may not reproduce, redistribute, or exploit any part of our platform without our express written consent.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to maintain platform availability, we do not guarantee uninterrupted access and accept no liability for losses arising from technical issues, service interruptions, or force majeure events. Our liability to you shall not exceed the total funds held in your account at the time of the relevant event.

10. Amendments to These Terms

We reserve the right to update these Terms and Conditions at any time. When changes are made, we will notify you via email or an on-platform notification. Continued use of our services following any update constitutes your acceptance of the revised terms. These terms were last updated on 14 May 2026.

11. Governing Law

These Terms and Conditions are governed by the laws of Ontario, Canada, and applicable federal Canadian law. Any disputes arising from your use of our High Flyer Online Casino services shall be subject to the exclusive jurisdiction of the courts of Ontario. We are also subject to regulatory oversight by the AGCO and the Alderney Gambling Control Commission.

If you have any questions about these Terms and Conditions, please do not hesitate to contact us at info@HighFlyer Casino.com. We are always here to help.