HighFlyer Casino Privacy Policy

At High Flyer Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at https://m.HighFlyer Casino.com/. By registering and using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

Our HighFlyer Casino platform is operated by Ellipse Entertainment Limited, with its registered office at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. We are licensed and regulated by the Alderney Gambling Control Commission (Licence No. 145 C1) and by the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act 1992, operating in agreement with iGaming Ontario (iGO). As the data controller, we are responsible for the personal information we hold about you and are legally obligated to handle it in accordance with applicable privacy legislation.

Information We Collect

When you register and use High Flyer Casino, we may collect the following categories of personal data:

Information You Provide Directly

• Your full name, date of birth, and contact details (email address, phone number)
• Your residential address and proof of identity documents
• Payment information, including details for Visa, Mastercard, Interac, and Skrill accounts
• Any communications you send us, including via live chat or email at info@HighFlyer Casino.com
• Verification documents submitted to accounts@HighFlyer Casino.com

Information We Collect Automatically

• Your IP address, browser type, and device information
• Your gaming activity, session history, and transaction records
• Login timestamps and access patterns on our HighFlyer platform
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

Here at HighFlyer Casino, we use the personal data we collect for the following purposes:

• To create and manage your account and verify your identity in compliance with KYC requirements
• To process deposits and withdrawals in CAD (C$), with a minimum transaction amount of CAD$20
• To deliver our gaming services, including slots, instant games, live casino, and promotional offers such as BB Reload bonuses and Bonus Spins
• To comply with our legal obligations under the AGCO, iGaming Ontario, and Alderney Gambling Control Commission regulations
• To prevent fraud, money laundering, and other unlawful activities
• To provide 24/7 customer support via live chat and email
• To communicate with you about your account, bonuses, and updates to our policies
• To fulfil our responsible gambling obligations, including self-exclusion tools and referrals to ConnexOntario (1-866-531-2600, text 247247)

Legal Basis for Processing

Our High Flyer Casino operations require us to process your personal data on several legal grounds. We process your data to perform our contractual obligations to you, to comply with legal requirements imposed by our regulatory authorities, and, where applicable, based on your consent. We may also process data where we have a legitimate interest in doing so, provided that interest is not overridden by your rights and freedoms.

Cookies and Tracking Technologies

We use cookies and similar technologies on our HighFlyer platform to improve your browsing experience, analyse usage patterns, and personalise content. Cookies help us remember your preferences and ensure the security of your sessions. You may control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of our services. By continuing to use High Flyer Casino, you consent to our use of cookies in accordance with this policy.

How We Share Your Information

At HighFlyer Casino, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors (Visa, Mastercard, Interac, Skrill) to facilitate transactions
• With regulatory authorities, including AGCO and iGaming Ontario, as required by law
• With identity verification and fraud prevention service providers
• With responsible gambling partners such as BetBlocker, BetGuard, and iTech Labs
• With professional advisors such as lawyers and auditors where necessary
• In the event of a corporate restructuring, merger, or sale, subject to appropriate confidentiality protections

Data Retention

We retain your personal data for as long as your account remains active and as long as required by our legal and regulatory obligations. Our High Flyer Casino records are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulations. Please note that if your account is inactive for three or more months, any unmet bonus conditions may result in reversal of outstanding Bonus Bucks (BBs).

Your Rights

As a user of our HighFlyer Casino services located in Ontario, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention obligations
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at info@HighFlyer Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Data

We at High Flyer Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our HighFlyer systems use encryption and secure communication protocols to safeguard your information. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to keep your login credentials confidential and to report any suspected unauthorised access immediately.

Responsible Gambling and Your Data

Our High Flyer Casino platform integrates responsible gambling tools, and we may process your data to enforce self-exclusion requests via BetGuard (iGO self-exclusion programme) and to flag signs of problem gambling. We work with ConnexOntario (1-866-531-2600, text 247247) and support resources to ensure your wellbeing. This use of your data is in the public interest and required by our licensing conditions.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Our HighFlyer Casino terms were last updated on 14 May 2026. When we make material changes, we will notify you through our platform or by email. Your continued use of our services following such notification constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data at High Flyer Casino, please do not hesitate to reach out to us. You can contact our support team 24/7 via live chat on our platform, by emailing us at info@HighFlyer Casino.com, or by sending verification and account-related documents to accounts@HighFlyer Casino.com. We are here to help and will do our best to address your enquiries promptly and transparently.